Cancellation and Refund Policy

1. Introduction

At Nasale & Sons, we take great pride in delivering premium-quality spices that meet the highest standards of purity and freshness. However, if you are not fully satisfied with your purchase, our Cancellation and Refund Policy outlines the steps to resolve your concern quickly and fairly.

2. Order Cancellation

You may cancel your order within 24 hours of placing it by contacting us at [email protected] or by phone at +91 9423325399. If the order has not yet been dispatched, we will cancel it and issue a full refund. If your order has already been shipped, please refer to our Return Policy below.

3. Returns

3.1 Return Eligibility

Returns are accepted only if the product is damaged, defective, or incorrectly delivered. The item must be unused, unopened, and returned in its original packaging within 7 days of receipt.

3.2 Return Process

To initiate a return, please contact us at [email protected] with your order number, description of the issue, and photo evidence (if applicable). Our support team will review your request and provide return instructions. Customers are responsible for the cost of return shipping unless the return is due to our error.

4. Refunds

4.1 Refund Process

Once we receive and inspect your returned product, we will notify you of the refund status. If approved, your refund will be processed to your original payment method within 7–10 business days.

4.2 Late or Missing Refunds

If you haven’t received your refund within the expected time, please check with your bank or payment provider. Refund posting times vary by financial institution. If you’ve completed these steps and still haven’t received your refund, contact us at [email protected].

5. Non-Returnable Items

Due to the perishable nature of our products, we cannot accept returns or issue refunds for:

Opened or used spice packets
Bulk or custom orders
Items purchased during promotional sales

We do not accept returns for goods that are contaminated, tampered with, or not in their original condition.

6. Exchanges

We only replace products if they are defective or damaged during shipping. If you need an exchange for the same product, please contact us at [email protected] with order details and proof of damage.

7. Shipping

To return your product, please send it to our return address provided by our support team. You will be responsible for your own shipping costs unless the return is due to our mistake. Shipping costs are non-refundable.

8. Contact Us

If you have any questions or need help regarding our Cancellation and Refund Policy, you can reach us at:

Address: 339, Nasale Nagar, Kondi, Tal. North Solapur, Dist. Solapur
Phone: +91 9423325399
Email: [email protected]